Data Privacy Policy

We have created this privacy statement for T and C Staff in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with T and C Staff. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website. We recognise the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.

  1. About this Policy

    1. This policy explains when and why we collect personal information about our employee colleagues and clients, how we use it and how we keep it secure, and your rights in relation to it.
    2. We may collect, use and store your personal data, as described in this Data Processing Policy and as described when we collect data from you.
    3. We reserve the right to amend this Data Processing Policy from time to time without prior notice. You are advised to check our website www.tandcstaff.com regularly for any amendments (but amendments will not be made retrospectively).
    4. We will always comply with the General Data Protection Regulation (GDPR) when dealing with your personal data. Further details on the GDPR can be found at the website for the Information Commissioner (www.ico.gov.uk). For the purposes of the GDPR, we will be the “controller” of all personal data we hold about you.

  2. Who are we?

    1. We are Town and Country. We can be contacted at enquiries@tandcstaff.com or 0203 910 4967.

  3. What information we collect and why

    Type of Information Purposes Legal Basis of processing
    Clients name, address, telephone numbers, e-mail address(es) and purchase order references Managing the Client’s booking with Town and Country. Managing the provision of client services. Managing Incident Report’s. Performing the company’s contract with the Client. For the purposes of our legitimate interests in operating the Company. Managing incident reports with respect to legal reporting and insurance claims.
    Emergency contact details of our colleagues Contacting next of kin in the event of an emergency Protecting the Colleagues vital interests and those of their dependents.
    Date of birth/age related information Managing payroll details which are age related. Managing incident reports. Performing the company’s responsibilities relating to payroll of our work colleagues. Managing incident reports with respect to legal reporting and insurance claims of our colleagues and our clients.
    Photos and videos of Client’s sites and colleagues Putting on the company’s website and social media pages and using in press releases. Consent. We will seek consent from colleagues and clients on a case-by-case basis as required and the client and colleague may withdraw their consent at any time by contacting us by e-mail or letter.
    Colleague names and email addresses Creating and managing the company’s personnel directory, and associated payroll and pension responsibilities. Consent. We will seek the colleague’s consent on their work application form and within their work contract. The colleague may withdraw their consent at any time by contacting us by email or letter to tell us that they no longer wish their details to appear in the colleague directory.
    Clients Name and e-mail address To conduct surveys as a review of their customer experience with Town and Country and to receive feedback. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. For the purposes of our legitimate interests in operating the company. We may use the information gained from these surveys to improve our products and services.
    Colleague’s name, email addresses and phone numbers Managing attendance on site at events and to obtain access passes for use on site. For the purposes of our legitimate interests in ensuring that we can contact those working on our sites and to provide detail to the Event operators to enable colleagues to be provided with the relevant festival and event passes and security badges.

  4. How we protect your personal data

    1. We will not transfer your personal data outside the EEA without your consent.
    2. We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorized alteration or destruction. We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.
    3. Please note however that where you are transmitting information to us over the internet this can never be guaranteed to be 100% secure.
    4. For any payments which we take from you online we will use a recognised online secure payment system.
    5. We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.

  5. Who else has access to the information you provide us?

    1. We will never sell your personal data. We will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where required to do so by law or as set out in the table above or paragraph 5.2 below.
    2. We may pass colleagues’ personal data to third parties who are service providers, agents, and subcontractors to us for the purposes of completing tasks and providing services to you on our behalf (e.g., to manage colleagues on site where required). However, we disclose only the personal data that is necessary for the third party to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.

  6. How long do we keep your information?

    1. We will hold your personal data on our systems for a 12-month period post your booking or employment or working period with us and for as long afterwards as is necessary to comply with any of our legal obligations. We will review your personal data every year to establish whether we are still entitled to process it. If we decide that we are not entitled to do so, we will stop processing your personal data except that we will retain your personal data in an archived form in order to be able to comply with future legal obligations e.g., compliance with tax requirements and exemptions, and the establishment, exercise, or defence of legal claims.
    2. We securely destroy all financial information once we have used it and no longer need it.

  7. Your rights

    1. Under GDPR, you have the following rights:
      1. Access: You have the right to request a copy of the personal data we hold about you.
      2. Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
      3. Erasure: You have the right to request that we delete your personal data, under certain conditions.
      4. Restriction: You have the right to request the restriction of processing your personal data, under certain conditions.
      5. Objection: You have the right to object to our processing of your personal data, under certain conditions.
      6. Data Portability: You have the right to request the transfer of your personal data to another organization or to yourself, under certain conditions.
      7. To exercise any of these rights, please contact us at enquiries@tandcstaff.com or call us at 0203 910 4967.
    2. You have the right to take any complaints about how we process your personal data to the Information Commissioner:
      1. Website: https://ico.org.uk/concerns/
      2. Phone: 0303 123 1113
      3. Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

    For more details, please address any questions, comments, and requests regarding our data processing practices to our HR manager at enquiries@tandcstaff.com or 0203 910 4967, or by writing to us:

    Town and Country
    71-75 Shelton Street
    Covent Garden
    London
    WC2H 9JQ

    Town and Country is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our booking website, then you can be assured that it will only be used in accordance with this privacy statement.

    Town and Country may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated 17th July 2024.

  8. Cookies and Tracking Technologies

    1. We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
    2. For more detailed information on the cookies we use and the purposes for which we use them, see our [Cookie Policy](link to detailed cookie policy).

  9. Cookies on the Town and Country site:

    1. Session cookies: We use a session cookie to remember your log-in for you when logging in to our website. We deem these strictly necessary to the working of the website. If these are disabled, then various functionalities on the site will be broken.
    2. Google Analytics: We use this to understand how the Town and Country site is being used in order to improve the user experience. User data is all anonymous.
    3. Social buttons: On many of the pages of the Town and Country site, you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Google +1, Facebook ‘Like’, and LinkedIn ‘Share’. In order to implement these buttons and connect them to the relevant social networks and external sites, there are scripts from domains outside of Town and Country. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on the Town and Country site.

    For more information on cookies, you can visit www.aboutcookies.org

  10. Contact Details:

    For any privacy-related concerns, please contact:

    1. Johnray Albasaldo – Data Protection Officer
    2. Email: enquiries@tandcstaff.com
    3. Phone: 0203 910 4967
    4. Address: Town and Country, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ