HOUSEKEEPER
& DOMESTIC
STAFF AGENCY

Town and Country is a Domestic Staff Agency specialising in the recruitment of private household staff in London, Country Homes throughout the UK and Internationally.

Contact Us

Town and Country is a Domestic Staff Agency specialising in the recruitment of private household staff in London, Country Homes throughout the UK and Internationally.

Contact Us

Our Service Pledge

The aim at Town and Country Domestic Staff is to work with you to provide a personal and bespoke service in order to find the best possible candidates. We pride ourselves on being not ‘just another agency’ but on actually being a consultancy that listens.

OUR AIM IS NOT TO SEND YOU LOTS OF CANDIDATES – JUST THE RIGHT CANDIDATES

Why Use a Domestic Staff Recruitment Agency?

At Town and Country Domestic Staff we believe that using our service means that we will work with you through the whole process of recruiting staff.

What is Town and Country’s Experience in Housekeepers and Domestic Staff Recruitment?

The team at Town and Country Staff are very experienced in the world of Housekeeper and Domestic Staff recruitment. We don’t ‘match’ by computer. We don’t send just any CVs. Town and Country listen to your requirements and will only introduce you to candidates who, we believe, have the right skills, experience and background for your vacancy.

Will Town and Country Staff Save Time in recruiting Housekeeping and Domestic Staff?

At Town and Country Domestic Staff we believe in ‘quality not quantity’. We do not want you to spend your time reading CVs for unsuitable people.All our candidates are pre-screened, referenced checked, and our CV’s are created to give you a great insight into the candidate.

What Network of Housekeepers and Domestic Staff Candidates do you have?

We have an extensive, and we believe the best, network of candidates. Some will be newly registered, others we know because we placed them in their previous roles, and many have come to us on recommendation.

We believe it is important to hold staff open days when we encourage potential candidates to come along and meet the team. We offer career and training advice to help develop candidates’ skills.

How Does Town and Country Staff Work to find Housekeepers and Domestic Staff?

Below, you can see our process, from first contact through to a successful placement.

How does a Search Commence?

Working with Town and Country Domestic Staff means that you will have one Consultant that works with you through the whole recruitment process.

To begin with, they will create a bespoke job specification for your vacancy. Once approved, our work starts. You will be presented with a shortlist of candidates including CVs, references and relevant paperwork. You are then able to choose which candidates go through to the interview process.

What is Town and Country Domestic Staff’s Interviewing Process?

The next step will be for us to arrange a first interview on your behalf. Initial interviews can take place in person, via a telephone call or by video call. If you feel that you would like help with the interview process Town and Country are always here to assist you. Your Consultant will then discuss with you your views on the Candidates and second interviews can be arranged. Following second interviews we will then discuss any further requirements you may have, and trials can also be arranged.

What is the Vetting Process?

Any staff we introduce you to will have been personally interviewed and fully reference checked. We conduct the most comprehensive background check applicable for the type of role you are hiring for.

Can Town and Country Domestic Staff help with Payroll, Offer Letters and Contracts for Housekeepers and Domestic Staff?

Once you have found your perfect candidate, we can assist you with the offer letter and everything you may need to organise before their first day.

We are affiliated, and are on the approved agency list of Stafftax, the leading payroll company for private households in the UK.

Once we have found your household staff, Stafftax can support you with all your legal obligations as a domestic employer. From payslips and contracts to HR support and pensions management, their expert teams will handle all the time-consuming admin whilst ensuring you are complying with the latest HMRC legislation. When introduced through Town and Country Domestic Staff you will receive a discount.

So if you are looking for a new housekeeper, nanny, chauffeur, butler, domestic couple, estate or house manager or any other domestic staff for your property, either in London, the UK or overseas, please contact us. We would be delighted to help.

Testimonials

  • Excellent agency

    Excellent agency with very friendly, helpful, and pro-active staff.

    Mark – Candidate

  • Helping me all throughout my application

    Kudos to Johnray for helping me all throughout my application and also for always trying to give a good client cant ask for more. More projects and more people like me that you can help along the way.

    Abigail – Candidate

  • Wonderful experience

    I had a wonderful experience with Johnray from Town & Country Domestic Staff. From the very beginning he was supportive, professional and truly cared finding the right fit for me. Highly recommend Town & Country Domestic Staff to anyone looking for Nanny housekeeping opportunities! Thanks to Johnray

    Georgi – Candidate

  • Accommodating and Very Helpful

    I would like to sincerely thank Johnray for helping me and guiding me through the process of my application.
    He was so accommodating and very helpful with my application from the very start.
    He respond so quickly and provide all the necessary guidance for the application.
    He is a truly gem in the company.
    Keep up the good work Johnray

    Jenie – Candidate

  • Consistently deliver excellent opportunities

    I’ve been working with the town and county agency for the past 5 months and they consistently deliver excellent opportunities that match my skills and goals.
    Specially Johnray always takes the time to understand what I’m looking for, and the work they’ve found me has been well paid, interesting and aligned with my carrier direction. They’re proactive about checking in. Sorting out, and any admin quickly and making sure everything runs smoothly from the start to finish
    I’ve recommend them to a several colleagues already, and I’ll keep coming back to their great service and top notch work opportunity.

    Celina – Candidate

  • Highly recommended and very professional

    A very professional and helpful service. I highly recommended them.

    Tim – Candidate

  • It was the best experience we have had with an agency

    We really enjoyed working with Bibi to find the right candidate for our role. Bibi was really proactive and worked extremely hard over the Christmas holiday period to find suitable applicants for our role. It was the best experience we have had with an agency and I would definitely use Bibi at T&C again.

    Eike – Client

  • Highly recommended!

    Very helpful and knowledgeable! Bibi comes highly recommended!

    Alexa – Candidate

  • They find me the best job in a short period

    Best agency👍 recommend 100% and thank you so much Bibi lemos and town & country domestic staff 🙏 find me the best job in a short period😊

    Sam – Candidate

  • Very friendly and competent service.

    Thanks Bibi, immaculate job done! Very friendly and competent service. I’ve got a very good job thanks you.

    Vinicius – Candidate

  • They always give me the perfect job

    One of the best and reliable agency that I am with. They always give me the perfect job with lovely employer UNHWI. Thank you so much bibi and town & country domestic staff xx.

    Renalyn – Candidate

  • Town and Country Domestic Staff was fantastic

    Bibi from Town and Country Domestic Staff was fantastic at getting me my perfect job with my perfect family (I’m a Maternity Nanny)
    She kept me updated every step of the way and was very helpful when it came to negotiating my contract. Thank you Town and Country and a bigger thank you to Bibi

    Ursula – Candidate

  • Excellent service and very successful result

    Excellent personal service from Bibi Lemos who was always available with help and advice. A very successful result with a wonderful couple well suited to our needs seamlessly engaged. Thank you!

    Maria – Client

  • Very kind and warm hearted staff

    My experience with Town and country staff is absolutely 100%,especially with JOHNRAY he is very helpful and kind and supportive there’s no words that I can say enough to him..from my application until I got the job he is always there ..I am really very grateful to him…and may God bless him more because he is always giving help to all people that needs his assistance and he is very kind and warm hearted staff.

    Cherry – Candidate

  • I am very happy with the family that I am working right now

    I was looking for a job and signed up for this agency. Ms Bibi & Johnray are very helpful, they keep sending updates if there’s a new job available until they find me a job that’s suitable of what I am looking for and now I am very happy with the family that I am working right now because they are very nice family. Thank you so much for helping. I asked my friends to sign up on your agency too. Thank you

    ILOVEMY KIDS11 – Candidate

  • I highly recommended this agency

    I would like to thanks Johnray for handling my application thoroughly with the help of Bibi of Town & country domestic staff. Thank you for all the patience, understanding and being so communicative. They are so very helpful for me as I am looking for a permanent job. I highly recommended this agency as they are kind for making sure that I can get the job that suits me and I will be happy. I am so grateful. Godbless Johnray and to all the staffs.

    Shievany – Candidate

  • I would definitely recommend this agency

    Excellent support from Johnray – very professional and helpful.” I had a great experience with Town and Country Domestic Staff Agency. Johnray helped me throughout the process of applying for a weekend care job. He was very professional, patient, and supportive at every stage. He kept me informed and answered all my questions. I really appreciate the help and would definitely recommend this agency to others looking for domestic or care roles.

    MM – Candidate

  • I highly recommend agency to anyone looking for trustworthy support

    I would like to sincerely thank Johnray for his outstanding support and professionalism. From the very beginning, he was kind, approachable, and always quick to respond to my questions. He guided me through the process and helped me feel confident and prepared for the interviews. Thanks to his assistance, everything went smoothly, and I had a very positive experience with the employer. I truly appreciate the time and effort he gave to help me. I highly recommend Johnray and the agency to anyone looking for trustworthy support in finding work. Thank you again for everything!

    Remelyn – Candidate

  • Highly recommended, they made sure I am comfortable with everything.

    Highly recommended, it’s my first time to encountered agency with amazing people. They’ve been helpful specially Johnray together with Bibi. They helped me with my entire application. From day 1 until the end they’ve always checked on me. They made sure I am comfortable with everything. With the supervision of Johnray I never feel nervous at all. Thank you so much for everything

    Charisse – Candidate

  • Helping us find the right employer

    We, Ana Liza and I, Gregorio would like to thanks Mr. Johnray for helping us find the right employer that we liked to work with. Johnray is very supportive, professional and gives us thoughtful suggestion in everything we ask. I would like to give him 5 star for a very good job. Well done Johnray. God Bless

    Waren – Domestic Couple Candidate

  • I highly recommend this agency

    I cant thank enough! Bibi has been very helpful. I am so happy to find a good match family to work. I am very contented with how quick to process a job applications and answering all my questions and guiding me through the process. I highly recommend this agency😊 5*!!!

    Donaleh – Candidate

  • Quick, Efficient, and Responsive.

    Helped through the whole process. Job secured with minimum of fuss. Thank you Town and Country Staff!

    Oliver – Candidate

  • I highly recommend town and country!!

    I worked with Bibi at town and country and she listened to all my needs. Thank you for finding me the perfect housekeeper she is part of the family.

    Gabriela- Private Client

  • Town and Country are a rare pleasure to work with – professional, efficient and reassuringly expert at what they do

    It’s so nice to be able to trust their ability to deliver what we need. Absolutely recommended for housekeepers in London and much else too, I’m sure.

    Chris – Candidate

  • Extremely helpful and friendly service.

    All our requests were listened too and the perfect candidates were found. In fact we had the choice of two.

    Just brilliant. Many Thanks!

    Tanya – Client

  • I highly recommend Town & Country Domestic Staff .Great team, they providing excellent professional services.

    They offer personalized and insightful advice on domestic staffing, demonstrating patience and deep understanding. Their tailored recommendations perfectly match my needs, and their fair fees and honesty are commendable. Highly recommended for anyone seeking domestic staff -THANK YOU BIBI!

    Melinda – Candidate

  • It is a 5 star from me and my husband!

    We have been registered with this agency for many years and they always managed to provide the right jobs for us! They try their best to fulfil our expectations and requirements to make sure both parties are happy.
    Cannot recommend them more and big thanks comes to Bibi who is always there for you if you need anything.

    Claudie – Candidate

  • I highly recommend this agency.

    Bibi perfectly matches candidates to the right family. She is professional & friendly, always available to listen to both sides.

    Natalia – Candidate

  • I highly recommended services.

    I interacted with Bibi from Town & Country Domestic Staff around February 2023. After a phone conversation she was very quick in connecting me with a housekeeper which fit precisely my requirements. Across the whole interviewing and hiring process Bibi was just incredibly swift, she would come back to me pretty much immediately every time, even outside of business hours. As it was quite an urgent search this made all the difference and I had a new hire in no time.

    Bea – Client

  • My experience of Town & Country can only be described as 100% positive.

    It was a pleasure and comfort to know that Bibi who handled my application, was so professional, efficient and very reliable. It seemed nothing was too much trouble and she was very quick to respond to emails and messages. I have never known such a great service from an agency before. Many thanks Bibi!

    Sharon – Candidate

  • Thank you so much for opening our minds to the idea of a domestic coupling service to fit our families needs.

    Seamless and efficient service very pleased with how Bibi handle all our personal requirements. In addition the list of candidates found at such short notice were all splendid and very respectful. We could not ask for a better service.

    Jesse – Client

  • We are very happy and really satisfied with our new job.

    My wife and I have found a great role of domestic couple with the help of Bibi. We can only recommend Town & Country Domestic Staff agency as they are really professional and thorough. The whole job seeking procedure was smooth and without stress with the help of Bibi.

    Viktor and Melinda – Candidate

  • Town & Country Domestic Staff is the best agency I’ve worked with so far.

    They find me a good job and I want to say thank you specially to Bibi Lemos for being so patient with me.

    Mariana – Candidate

  • I won’t hesitate to highly recommend you and your agency to any of our friends.

    I can’t tell you how grateful we are for your invaluable and expert help in finding us a couple so ideally suited to our needs. From the moment I first contacted you I felt we were in safe hands and you have guided us faultlessly through the selection process and always been available for advice. With many thanks and best wishes

    MBP – Client

  • Very patient & understanding.
    Excellent services. Highly recommended.

    They provided excellent advice on domestic staffing, demonstrating patience, understanding, and a deep knowledge of their candidates. Each recommendation felt tailor-made to my needs, as if they truly understood me. Their fees are fair and reasonable, and they operate with honesty and integrity. I’ve already recommended them to a close friend who found their services invaluable during a time of urgency. Highly recommend this agency for anyone in need of domestic staff.

    Client – Essex

  • Very patient & understanding.
    Excellent services. Highly recommended.

    They offer personalized and insightful advice on domestic staffing, demonstrating patience and deep understanding. Their tailored recommendations perfectly match my needs, and their fair fees and honesty are commendable. Highly recommended for anyone seeking domestic staff.

    Private Client – Chelsea

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