IT Support Engineer – Mon – Fri - £40K

Family Description and Location:

An established and busy UHNW family are seeking a resourceful and experienced IT Support Engineer to provide dedicated day-to-day technical support across their private household estate and family office. The role will primarily be based in Central London (Soho), with occasional visits to their other UK residences (including Gloucestershire and Devon), and remote management of multiple sites — currently totalling 10 to 15 properties.
This is a unique opportunity for a client-focused IT professional to step into a trusted and long-term role within a dynamic and high-expectation private setting. The successful candidate will work closely with the family, their PA, and report to the Head of IT, supporting personal technology, household systems and related private infrastructure (not the corporate business).

Job Description:

The IT Support Engineer will be responsible for providing technical assistance and maintenance across the family’s personal devices, in-home systems, and digital setup. While much of the infrastructure is already in place, the candidate will ensure seamless operation and be on-hand for troubleshooting, configuration, and day-to-day user support.
Key responsibilities include:

• Providing direct support to family members across their homes and office environment
• Managing, maintaining and troubleshooting Apple devices (iPhones, iPads, MacBooks, Apple TVs, etc.)
• Supporting smart home systems and AV installations (e.g., Sky Q, Apple TV, VPN networks, multi-room sound/TV setups)
• Liaising with and overseeing third-party providers, ensuring quality of service
• Coordinating with the internal IT department on installations or upgrades
• Maintaining strong network connectivity across properties, identifying and resolving Wi-Fi and hardware issues
• Offering remote and in-person troubleshooting for both immediate needs and longer-term performance optimisation
• Providing occasional tech assistance with social media platforms (Instagram, etc.)
• Supporting the household team and family office staff with any tech-related queries
• Remaining available out of hours as needed for emergencies or scheduled support (shared with Head of IT)

Candidate Requirements:

• Proven experience in IT support, either within a corporate or private household environment
• Strong working knowledge of Apple systems and related technologies
• Confidence working with VPNs, network configuration, smart home systems, and AV equipment
• Exceptional interpersonal skills with a calm, service-led approach
• A flexible and proactive attitude with the ability to prioritise and adapt
• Able to communicate technical issues clearly and helpfully to non-technical users
• Experience in managing or liaising with third-party contractors and service providers
• Trustworthy, discreet and solutions-oriented
• Driving licence not required

Days of Work and Salary:

• Working Hours: Monday to Friday, 9:00am – 5:00pm (based in Soho office or on-site as needed)
• On-Call: Flexibility required for occasional evenings/weekends, shared with the Head of IT
• Location: London-based with occasional travel to UK properties (Gloucestershire, Devon); international travel not expected
• Salary: £40,000+ gross per annum, depending on experience (flexible for the right candidate)
• Employment Basis: PAYE
• Start Date: As soon as possible

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